Kin & Ruckus Shipping Policy

Last Updated: September 2026

Thank you for shopping with Kin & Ruckus! We know waiting for something adorable to arrive isn't the fun part, so we work to get your order processed and on its way as quickly as possible.

Please review the information below before placing your order.

Order Processing

Orders typically require 1–3 business days for processing before shipment.

Processing time is separate from shipping/transit time.

During holidays, new releases, promotional events, or periods of unusually high order volume, processing may take slightly longer.

Orders are not typically processed, shipped, or delivered on weekends or major holidays.

Shipping & Estimated Delivery

Once your order has been processed and shipped, delivery time will depend on the shipping method, destination, carrier, and fulfillment location.

Estimated delivery dates shown during checkout or provided through tracking are estimates and are not guaranteed.

Carrier delays, weather, holidays, high shipping volumes, and other circumstances outside of our control may occasionally affect delivery times.

Multiple Packages

Kin & Ruckus works with fulfillment partners to bring you a thoughtfully curated selection of products.

Because products may be fulfilled from different locations, an order containing multiple items may arrive in more than one package.

Don't worry if part of your order arrives before the rest! You may receive separate tracking information for individual packages.

There is no need to place separate orders.

Shipping Rates

Available shipping options and applicable shipping charges will be displayed during checkout before payment is completed.

Any free-shipping promotions are subject to the terms displayed on our website at the time of purchase.

Tracking Your Order

When tracking information becomes available, it will be sent to the email address or contact information provided with your order.

Please allow time for the shipping carrier to update tracking information after a shipping label has been created.

In some cases, tracking may take 24–48 hours to begin showing movement.

Incorrect Shipping Addresses

Please carefully review your shipping information before completing your purchase.

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error after placing your order, contact us as quickly as possible. We will make every reasonable effort to update the address before fulfillment begins, but changes cannot be guaranteed once an order has entered processing or shipped.

Kin & Ruckus is not responsible for additional shipping costs resulting from incorrect or incomplete addresses provided at checkout.

Packages Marked Delivered

If your tracking information shows that your package was delivered but you cannot locate it, we recommend:

• Checking around your home, porch, mailbox, parcel locker, or other delivery areas.
• Asking household members or neighbors if they accepted the package.
• Allowing a short period of time, as some carriers occasionally mark packages delivered shortly before final delivery.
• Contacting the shipping carrier directly using your tracking number.

If you still cannot locate your package, please contact us and we will do our best to help you review the available tracking information.

Kin & Ruckus cannot guarantee reimbursement or replacement for packages confirmed as successfully delivered by the carrier and subsequently lost, misplaced, or stolen.

Lost or Delayed Packages

If your tracking has not updated for an extended period or you believe your package may have been lost in transit, please contact us through our Contact Us page.

We will review the available tracking information and, when appropriate, work with the applicable fulfillment partner or carrier to determine the next steps.

Please remember that carrier delays do not necessarily mean that a package has been lost.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery.

Please include:

Your name
Order number
A description of the issue
Clear photographs of the item and packaging

This helps us review the situation and work toward an appropriate resolution as quickly as possible.

Please refer to our Refund & Return Policy for additional information.

International Shipping

Kin & Ruckus currently ships to locations available during checkout.

If your address is not accepted at checkout or no shipping option appears for your location, we are unfortunately unable to ship that particular order to your location at this time.

International customers, where supported, may be responsible for applicable customs duties, import taxes, fees, or other charges imposed by their country or local authorities unless otherwise stated during checkout.

Order Changes & Cancellations

We begin processing orders as quickly as possible.

If you need to change or cancel an order, please contact us immediately.

We will make every reasonable effort to accommodate your request; however, we cannot guarantee changes or cancellations once an order has entered processing or fulfillment.

Questions About Your Order?

We're happy to help.

If you have questions about shipping, tracking, or your order, please contact us through the Contact Us page on our website.

Please include your order number whenever possible so we can assist you more quickly.

Kin & Ruckus
Made for childhood. Designed for real life.