Refund policy
Returns
We accept eligible returns within 14 days of delivery.
To qualify for a return, your item must be:
- Unworn, unused, and unwashed
- In its original condition
- Free from stains, odors, pet hair, makeup, or other signs of wear
- Returned with original tags and packaging when applicable
Items that have been worn, washed, altered, damaged after delivery, or otherwise show signs of use cannot be returned.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Please contact us before sending any item back. Returns sent without prior approval may not be accepted.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.
Include your:
Order number, name, description of the issue, and clear photos of the item and packaging.
Please report damaged, defective, or incorrect items within 7 days of delivery so we can review the issue and work toward a resolution.
Refunds
Once an approved return is received and inspected, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method.
Original shipping charges are non-refundable unless the return is due to an error on our part.
Please remember that banks and credit card companies may require additional processing time before the refund appears in your account.
Exchanges
Because inventory and children's sizes can sell quickly, we cannot guarantee that another size or style will still be available when a return is received.
If you need a different size, please contact us and we will do our best to help. When a direct exchange isn't available, you may need to return the eligible item and place a new order for the desired size.
Order Changes & Cancellations
We begin processing orders as quickly as possible.
If you need to change or cancel an order, contact us as soon as possible after placing it.
We will do our best to accommodate your request, but once an order has entered processing or has been submitted for fulfillment, we cannot guarantee that changes or cancellations can be made.
Packages Marked as Delivered
Once a carrier marks a package as delivered, Kin & Ruckus cannot guarantee replacement or reimbursement for packages that are subsequently lost, misplaced, or stolen.
If your tracking information shows your package as delivered but you cannot locate it, please check around your property, with household members or neighbors, and contact the shipping carrier for assistance.
We will also do our best to help you locate available tracking information.
Refused or Undeliverable Packages
Customers are responsible for providing a complete and accurate shipping address at checkout.
Additional shipping charges resulting from an incorrect address, refused package, or undeliverable shipment may be the customer's responsibility.
Questions?
We want shopping with Kin & Ruckus to be an easy and enjoyable experience.
If you have questions about a return, damaged item, sizing, or your order, please contact us through our Contact Us page.
Kin & Ruckus
Made for childhood. Designed for real life.